Busy schedules, hectic lifestyles and lack of free time are the major reasons why people are considering hiring maid services to take care of home cleaning duties. It is, however, important to be sure of who you will employ to take care of your house cleanliness. Below are some of the factors to consider before hiring a maid service
Hiring a maid service
Bonding and insurance
Only hire services whose companies are insured for house cleaning services. In case of theft, your property must be protected. In many cases, cleaning companies only protect themselves. Search until you get one which protects the client as well.
References
Only choose reliable maid services. Seek to know how many years they have been in the business. An honest and reputable company will be willing to give their work history and references. Here are some of the questions to ask the referees. How long have you used the services of the company? How do they handle complaints? Would you recommend them?
Employee hiring
Enquire from the company if they have conducted a background check on their employees and checked with their references. You should as well ask if their workforce is made of subcontractors or employees. In many cases, a company operating in sub-contracting terms does not offer training to their employees and will not take liability in case of damages. They will not be able to provide clear problems solving and quality check procedures.
Cleaning products
Some cleaning companies expect you to supply them with cleaning tools and products while others come with theirs. If they have included the products in their bill, ask to be informed what products will be used. Some cleaning products contain ammonia and other cleaning agents. Such is not safe for children and pets. If the company claims to be using green products, make sure to understand what exactly will be used.
Satisfaction
It is your right as a customer to get the quality services you are paying for. Ask the company if they measure satisfaction and if yes, what procedures do they use. Some will let the manager call you after the work is done and ask if you were satisfied. The procedures used by a cleaning company to ensure your satisfaction tell it all about them.
Guarantee
How does the company handle customer complaints? Do they back up their service with a written satisfaction guarantee? Before work begins, let them explain the limitations of the guarantee and the steps to execute it in case of dissatisfaction.